Information Services Group (ISG) has launched a research study evaluating digital transformation service and solution providers supporting the medical devices industry, exploring the ways in which they help device makers address technological challenges while accelerating innovation and time to market.

Study results will be published in two comprehensive ISG Provider Lens reports—”Medical Device Digital Services”—covering the U.S. and European markets, respectively, and will be released in November. The study will examine providers offering medical device companies end-to-end digital engineering and product development services; strategic consulting, quality assurance and regulatory compliance services; and digital solutions for post-market activities. Specifically, it will assess provider ability to address technology challenges such as data interoperability and cybersecurity.

Enterprise buyers can use the report data to evaluate their current vendor relationships, potential new engagements, and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The medical device industry is embracing digital transformation by integrating AI, IoT and cloud technologies. These advancements enhance real-time monitoring and predictive diagnostics, facilitate improved clinical decisions, and transform traditional hardware-centric models into dynamic, data-driven ecosystems.

“Medical devices are quickly evolving to meet the new requirements of patient-centric healthcare,” said Iain Fisher, director, ISG Provider Lens Research. “Device makers need to collaborate with providers on innovation and improve outcomes to remain competitive in the market.”

ISG has distributed surveys to more than 100 medical device service and solutions providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the digital services and solutions most commonly used by medical device companies based on ISG’s experience working with its clients. The three quadrants are:

• Digital Engineering and Product Development, evaluating providers with expertise in designing and enhancing interconnected, software-driven, compliant medical devices. Providers are assessed on their abilities to apply emerging technologies such as artificial intelligence, machine learning, digital twins, and edge computing to accelerate innovation, ensure compliance, and reduce time to market.
• Regulatory Compliance, Strategy, and Quality Assurance, assessing providers that help medical device manufacturers navigate global regulatory frameworks and align engineering initiatives with go-to-market objectives. Providers implement cybersecurity and data protection strategies, ensuring product and patient safety in connected and software-driven environments.
• Post-Market Digital Enablement, covering providers that deliver digital solutions for continuous monitoring, device tracking, and telehealth integration. Providers focus on developing and integrating remote patient monitoring systems, analytics, and post-market surveillance tools.

Geographically-focused reports from the study will cover digital services and solutions offered to medical device companies in the United States and Europe. ISG analysts Rohan Sinha (U.S.) and Sneha Jayanth (Europe) are the report’s authors.

A list of identified providers and vendors and further details on the study are available in this digital brochure.

All 2025 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback.

The ISG Provider Lens Quadrant research series is touted as the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the United States, Canada, Mexico, Brazil, the United Kingdom, France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future.

ISG is a global AI-centered technology research and advisory firm. A partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a leader in technology and business services that leverages AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.